General Terms
Terms of order, delivery, installation, warranty and complaint procedure.
These general terms regulate orders, delivery, installation, warranty, and the complaint procedure for all services and products of Nordeks. Please read them carefully before placing an order.
1. ORDER AND CONTRACT CONCLUSION
The offer is valid for 10 days from the date of issue. The contract is considered concluded upon payment to the account in the amount of the offer, by signing the offer, or by written confirmation. By accepting the offer, the client confirms that they are familiar with the description and specifications of the ordered items, the payment terms, and the General Terms and Conditions of Business and Complaints Procedure available on the nordeks.hr website, and that they agree to these terms. The advance payment is usually 50%, unless otherwise specified.
2. DELIVERY AND DEADLINES
The approximate deadline for delivery and installation is 10 days. If the deadline is extended (e.g., due to suppliers), the client will be notified promptly.
3. MANUFACTURER WARRANTY
The warranty on installed joinery is provided exclusively by the manufacturer according to the attached warranty document. The warranty document is handed to the customer upon delivery of the goods or issuance of an invoice for the paid goods. Complaints about the product itself are submitted through us as an intermediary. The warranty period is determined by the manufacturer. The warranty does not cover damage caused by the customer, improper maintenance, or external forces.
4. INSTALLATION WARRANTY
We provide a 1-year warranty on the quality of installation work from the date of installation. The warranty covers attachment and alignment of frames. The warranty does not cover damage caused by subsequent construction work, moisture from the structure, or improper handling.
5. COMPLAINT PROCEDURE
The customer can submit a complaint in writing (email, letter). The craftsman must respond within 15 days of receiving the complaint. If the complaint is justified: free repair, replacement, or refund. Send complaints to: info@nordeks.hr
6. OUT-OF-COURT DISPUTE RESOLUTION
In case of a dispute that cannot be resolved by agreement, the consumer can contact the body for alternative consumer dispute resolution.
7. APPLICABLE LAW
All relations are governed by the law of the Republic of Croatia.